Your satisfaction is our priority, and we're committed to getting your order to you swiftly. We ship via the United States Postal Service (USPS), our trusted carrier. Your items will be prepared and shipped within 48 hours of placing your order, Monday through Friday. Please note that orders made on weekends or holidays will be processed on the following business day. We currently offer standard shipping, with delivery times varying by location. While we currently only ship within the United States, we're here to assist you with any questions or concerns regarding shipping. Thank you for your support.

Your satisfaction is of utmost importance to us, and we are here to assist you every step of the way. If you have any questions, concerns, or need assistance with anything related to your order, please don't hesitate to reach out to our team. You can contact us at:

shop@greenberetchronicles.com

1. Eligibility for Refund:To be eligible for a refund, the item must be unused, in the same condition as received, and returned within 14 days from the date of purchase.
‍2. Restocking Fee:A 25% restocking fee will be applied to all eligible returns. This fee helps cover our costs associated with processing and restocking returned items.
‍3. Return Shipping Cost:Customers are responsible for the shipping cost to return the product to our warehouse. We recommend using a trackable shipping service to ensure the safe return of the item.
‍4. How to Initiate a Refund:To initiate a refund, please contact our customer service team at shop@greenberetchronicles.com within 14 days of receiving your order. Provide your order number and reason for the return. Our team will guide you through the return process.
‍5. Inspection and Processing:Once we receive your returned item, it will be inspected to ensure it meets our eligibility criteria. If approved, the refund will be processed, and the restocking fee will be deducted from the original purchase amount. Please allow 5 business days for the refund to be credited to your original payment method.